The question is no longer whether such an incident could occur but rather when it will happen. Regardless of the scale, we must plan, respond, and rebuild.
Regardless of the source, managing a cybersecurity breach or data leak crisis requires a swift yet measured response from a group of experts working closely together in the best interest of your organization and its stakeholders.
We have helped numerous organizations anticipate pitfalls, shift into solution mode, and confidently recover from situations that can quickly and sometimes irreversibly shake the trust of their employees, customers, and business partners.
Cyber Resilience to Prevent Data Breaches and Cybersecurity Failures
Our expertise in dealing with cyberattacks and data-related issues translates into a focus on detailed planning, simulations that sharpen your organization’s reflexes, and crisis management based on proactivity, transparency, consistency, and credibility.
Prevent
How do you predict data leaks and cybersecurity issues?
For incident management to be effective, you must understand the threat, anticipate it, prepare for it and deal with it when the time comes. This is why you must always stay ready to face this issue! TACT can help you better prepare with the following:
- Audit cyber-resilience capabilities (e.g. processes, protocols)
- Drafting or updating your crisis management plan
- Preparing an internal communication campaign (i.e. awareness campaigns)
- Conducting cyber incident simulations and incident response plan workshops
- Developing essential communication tools
Act
Reacting quickly and intelligently
When such incidents occur, time is of the essence. To keep the trust of your employees, customers and business partners, you must be agile, well-equipped, and, above all, well-supported to manage the crisis in question. To this end, TACT can help you:
- Coordinate a crisis unit
- Implement media, political and digital monitoring
- Facilitate stakeholder management
- Create key messages and narratives
- Draft and prepare communication tools
- Communicate proactively and reactively with audiences
- Maintain reputation management
Rebuild
Rebuilding Brand Ecosystems and their Reputation
Once the crisis is over, the long-term work is just beginning. This work will focus on rebuilding trust and brand reputation in the short, medium, and long term. To achieve this, we consider the following:
- Analyzing the impact on brand image or customer behaviour (quantitative and qualitative research)
- Proactively communicating with stakeholders
- Coordinating reputation management
- Conducting a brand restoration campaign
- Managing digital impacts (e.g., search engine optimization, archiving)
- Re-establishing the organization as an employer of choice
